Welcome to our online store! We are committed to providing you with the best shopping experience and maximum satisfaction with our footwear products. Below is our return and refund policy to ensure your rights.

1. Conditions for returning products:

• Products must be returned within 30 days from the date you received them.
• Products must be new, unused, undamaged, and in their original packaging with intact tags.
• Products must not be dirty, damaged from use, or repaired by a third party.
• We do not accept exchanges or replacements. You can only request a refund for purchased products.

2. Product return process:

• Please contact our customer service team via the email provided on our website to request a return.
• Once your request is accepted, we will provide you with the address to send the product back.
• Return shipping costs will be paid by us.

3. Refunds:

• After receiving and inspecting the returned product, we will process your refund within 5-7 business days.
• Refunds will be issued to your original payment method (credit card, debit card, e-wallet, etc.).
• Original shipping fees (if applicable) are non-refundable unless the product is defective or incorrect.

4. Important notes:

• We are not responsible for any loss or damage to the product during the return shipping process.
• To avoid unforeseen issues, you should use an insured and trackable shipping service.

We hope this return and refund policy will provide you with peace of mind and satisfaction when shopping at our store. If you have any questions or need further assistance, please contact our customer service team.

Thank you very much!