Welcome to our online store
Return & Refund Policy
We’re delighted to offer you top-quality footwear paired with an exceptional shopping experience. Your happiness is our priority, and we’ve crafted a clear, transparent, and customer-focused refund and return policy to ensure your confidence in every purchase.
Conditions for Returns
To make the process seamless, please review these guidelines:
Return Window: You may return products within 30 days from the delivery date, as confirmed by tracking details.
Product Condition: Items must be unused, in original condition, undamaged, and returned with all tags and packaging intact.
Exclusions: We cannot accept returns for items that are worn, soiled, or altered by a third party. At this time, refunds are available, but exchanges or replacements are not offered.
How to Return a Product
We’ve streamlined the steps for your ease:
Step 1: Reach Out
Email our support team using the contact details on our website. Provide your order number, product details, and the reason for your return to help us assist you promptly.
Step 2: Get Return Guidance
After reviewing your request (usually within 24 to 48 hours), we’ll send you the return address and any necessary shipping instructions.
Step 3: Ship It Back
Pack the item securely to prevent damage during transit. We’ll cover return shipping costs if you follow our provided instructions, unless you opt for a different shipping method.
Refund Details
We’re committed to processing refunds swiftly and fairly:
Processing Timeline: Once we receive and inspect your return, we’ll finalize the refund within 5 to 7 business days. You’ll receive an email confirmation when it’s complete.
Refund Method: Refunds will be issued to your original payment method, such as a credit card or digital wallet, for a smooth experience.
Original Shipping Costs: Initial shipping fees are non-refundable, except in cases of defective items or errors on our part. If we made a mistake, we’ll refund both initial and return shipping costs.
Key Information to Know
To ensure a hassle-free experience, please note:
Shipping Safety: We recommend using a trackable, insured shipping service for returns, as we’re not responsible for items lost or damaged in transit.
Inspection Process: Returned items will be carefully checked to confirm they meet our policy. If an item doesn’t qualify, such as being used or damaged, we’ll notify you via email with a clear explanation.
Exchanges
If you want to exchange or replace the product. Please contact us within 30 days from the delivery date.
Our Promise to You
We believe a straightforward policy builds trust and peace of mind. If you have questions or need support, our friendly team is ready to help via email or the contact number on our website.
Thank you for choosing Peezizz! We’re excited to be part of your journey to find the perfect shoes and wish you a joyful shopping experience.
Peezizz: Step Confidently. Step You.
VN Address : 11 Dich Vong Hau, Cau Giay, Hanoi, Vietnam
US Address : 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Email : [email protected]
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