Welcome to our online store!

We are proud to bring you high-quality footwear products along with the best shopping experience. Your satisfaction is our top priority, and to ensure your rights, below is our refund and return policy, designed to be clear, transparent, and customer-friendly.

1. Conditions for Refunds

To ensure a smooth process, please note the following conditions:

• Return Period: Products must be returned within 30 days from the date you receive them, based on tracking information.
• Product Condition: The product must be in brand-new condition, unused, undamaged, and kept in its original packaging with all tags intact.
• Limitations: We do not accept products that are dirty, damaged due to use, or repaired by a third party. Currently, we only offer refunds and do not provide exchange or replacement services.

2. Detailed Refund Process

We’ve simplified the process for your convenience:

• Step 1: Contact Us
  Please send an email to our customer support team via the address provided on our website. Include your order number, product name, and reason for return so we can process your request quickly.
• Step 2: Receive Return Instructions
  Once your request is approved (typically within 24-48 hours), we will provide you with the exact return address and a shipping code (if applicable).
• Step 3: Send the Product Back
  Package the product carefully to avoid damage during transit. Return shipping costs will be covered by us, unless you choose a shipping method not specified in our instructions.

3. Refund Policy

We are committed to processing refunds quickly and fairly:

• Processing Time: After receiving and thoroughly inspecting the product, we will complete the refund process within 5-7 business days. You will receive an email notification once the refund is initiated.
• Refund Method: The amount will be credited back to your original payment method (credit card, debit card, e-wallet, etc.), ensuring consistency and transparency.
• Initial Shipping Fees: If your original order incurred shipping fees, these are non-refundable, except in cases of defective products or incorrect deliveries. If the error is on our side, both initial and return shipping costs will be fully refunded.

4. Important Notes

To maximize your benefits, please keep the following in mind:

• Shipping Risks: We are not responsible for products lost or damaged during return shipping. We recommend using an insured, trackable shipping service to avoid unwanted risks.
• Pre-Refund Inspection: Our team will carefully inspect returned products to ensure compliance with the stated conditions. If a product does not meet the requirements (e.g., used or damaged by the customer), we may refuse the refund and provide a detailed explanation via email.
• Defective or Incorrect Products: If you receive a product that doesn’t match the description, is defective, or damaged by the manufacturer, please include photos in your refund request email for prioritized processing.

5. Our Commitment

We understand that a clear and reliable policy is key to providing peace of mind while shopping. If you have any questions or need further assistance, our customer support team is always available via email or the phone number listed on our website.

Thank you for choosing us!

We look forward to accompanying you on your journey to find the perfect pair of shoes. Wishing you a wonderful shopping experience!