We want your shopping experience with us to be as seamless and stress-free as possible. That’s why we’ve designed a flexible cancellation and modification policy to give you peace of mind when placing your order. Here’s everything you need to know:

1. Timeframe for Cancellation or Modification

• Window of Opportunity: You can cancel or modify your order within 10 hours from the moment of purchase. This generous timeframe ensures you have ample opportunity to adjust your plans if needed.
• How It Works: The 10-hour countdown begins as soon as your payment is successfully processed and you receive your order confirmation email. To check the exact time of purchase, simply refer to the timestamp on your confirmation email or your order history on our website.
• After 10 Hours: Once this period has passed, your order will move into the preparation and shipping phase. At that point, cancellations or modifications will no longer be possible, but you can still take advantage of our hassle-free refund policy (see our Refund Policy for details).

2. Process for Cancellation or Modification

We’ve made the process quick and straightforward so you can focus on what matters most:

Step 1: Reach Out to Us
To request a cancellation or modification, simply send an email to our dedicated customer support team at the email address listed on our website. Can’t find it? Check the “Contact Us” page or the footer of your order confirmation email!

Step 2: Provide Key Details
To ensure speedy and accurate processing, please include the following in your email:

• Your order number (found in your confirmation email).
• A brief description of your request (e.g., “Cancel my order” or “Change the size to 8”).
• For modifications, specify the new details (e.g., size, color, or quantity).
• Your full name or the email address used to place the order (for verification).
  This helps us locate your order instantly and avoid any delays.

Step 3: Confirmation
Once we receive your request, our team will review it and email you a confirmation within 24 hours (usually much faster!). If approved, your cancellation or modification will be processed immediately, and we’ll let you know the next steps, if any.

3. Fee Policy

• No Hidden Costs: We’re happy to offer zero fees for cancellations or modifications made within the 10-hour window. That’s right-no penalties, no extra charges. We believe in keeping things fair and simple for you.
• Beyond 10 Hours: If your request falls outside this timeframe and your order has already been processed or shipped, no fees will apply for the cancellation attempt, but we’ll need to handle it under our refund policy instead. Rest assured, we’ll guide you through the process if this happens.
• Special Note: For orders with expedited shipping, the absence of cancellation fees still applies within 10 hours, but please act quickly, as these orders move into preparation faster!

4. Customer Support

We’re here to help every step of the way:

• How to Reach Us: Have a question or need assistance with your cancellation or modification? Drop us an email at the address provided on our website-we’ve got a friendly team ready to assist you. Prefer a faster response? Include “Urgent: Order [Your Order Number]” in the subject line, and we’ll prioritize your request.
• Response Time: Expect a reply within 24 hours, though we often get back to you much sooner (typically within a few hours during business days).
• Additional Help: Can’t decide if you want to modify your order? Our support team can provide details like stock availability, size recommendations, or even estimated shipping times to help you make the best choice.

Our Commitment to You

We know plans can change, and we’re here to make adjustments effortless when they do. Whether it’s canceling an impulse buy or tweaking your order to perfection, we’ve got your back.

Thank you for shopping with us-we’re excited to bring you the best in footwear! If you need anything else, don’t hesitate to reach out.