At Peezizz, we’re committed to making your shopping experience effortless and worry-free. Our flexible cancellation and modification policy is designed to give you confidence and control over your order. Here’s everything you need to know to navigate the process with ease.

When You Can Cancel or Modify

Flexible Timeframe: You can cancel or modify your order within 10 hours of placing it, giving you plenty of time to rethink your choices.
How It Starts: The 10-hour window begins the moment your payment is processed, as noted in your order confirmation email. Check the email’s timestamp or your order history on our website for the exact time.
After 10 Hours: Once the window closes, your order enters the preparation or shipping stage, and changes are no longer possible. Don’t worry—you can still use our straightforward refund policy if needed (see our Refund Policy for details).

How to Cancel or Modify Your Order

We’ve kept the process simple and customer-friendly:

Step 1: Contact Us
Reach out to our support team via the email address listed on our website. You can find it on the “Contact Us” page or in your order confirmation email.

Step 2: Share the Details
To ensure quick handling, include these key details in your email:

• Your order number (from your confirmation email).

• A clear request, such as “Please cancel my order” or “Change to size 9.”

• For modifications, specify the new details, like size, color, or quantity.

• Your full name or the email used for the order (for verification).
  This helps us process your request without delay.

Step 3: Get Confirmation
Our team will review your request and send a confirmation email within 24 hours—often much sooner. If approved, we’ll process the cancellation or modification right away and let you know any next steps.

Our Fee Policy

No Extra Costs: Cancellations or modifications within the 10-hour window are completely free—no fees or penalties. We believe in keeping things fair and transparent.
After 10 Hours: If your order is already being prepared or shipped, we can’t modify or cancel it, but we’ll guide you through our refund process instead. No fees will apply for attempting a late cancellation.
Expedited Orders: For orders with faster shipping, the no-fee policy still applies within 10 hours, but act quickly, as these orders move to processing sooner.

Support at Your Fingertips

We’re here to make your experience smooth:

How to Reach Us: Email our friendly support team using the contact details on our website. For urgent requests, add “Urgent: Order [Your Order Number]” to the subject line for priority handling.
Extra Help: Unsure about modifying your order? Our team can share insights on stock, sizing, or shipping estimates to help you decide.

Our Promise

Life changes, and we’re here to adapt with you. Whether you’re canceling a last-minute choice or perfecting your order, Peezizz makes it simple and stress-free.

Thank you for choosing Peezizz! We’re thrilled to bring you stylish, quality footwear and are just an email away if you need us.

Peezizz: Step Confidently. Step You.